FAQs

Frequently Asked Questions

Have a question? You may find the answer below. If you still need help, our customer service team is always happy to assist.

How can I contact Sunnyo?

You can email us at sunnyo.service@gmail.com. Our customer service team will be happy to help with any questions or concerns.

Do you ship worldwide?

Yes! Sunnyo ships worldwide. 🌎

Can I change or cancel my order?

We aim to process orders as quickly as possible. If you need to change or cancel your order, you must contact us within 12 hours of placing your order.

Requests made after this 12-hour window may not be accepted because your order may already have entered processing. However, once your order has been received, you may return it according to our return policy for a full refund.

What payment methods do you accept?

We accept all major credit and debit cards, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

When will my order be processed?

Orders are processed Monday through Friday.

Please allow 1–3 business days for your order to be processed. Once processing is complete, your order will be shipped the following business day.

Please note that orders are not processed or shipped on weekends. During holidays, promotions, and periods of high demand, processing may take a little longer.

How long will it take to receive my order?

Due to high demand, delivery times may vary. Orders typically arrive within 2 days to 2 weeks after being shipped.

Delivery times can vary depending on your location and other circumstances outside of our control.

What if I don't receive my order?

If your order has not arrived within 30 days after being shipped, you may be eligible for a full refund.

If your order appears to be delayed, please contact us at sunnyo.service@gmail.com and we'll be happy to help you check on its status.

Will I be charged customs duties or taxes?

Prices displayed on our website are shown in US Dollars (USD) and may not include applicable customs duties or import taxes.

Depending on your country, you may be responsible for additional duties, taxes, or customs fees when your order arrives. These charges are determined by your local customs authority and are the responsibility of the customer.

Sunnyo is not responsible for delays caused by customs.

For more information about potential customs charges, we recommend contacting your local customs office.

How do I return an item?

To start a return, please contact us at sunnyo.service@gmail.com.

Our customer service team will provide you with the information and instructions needed to proceed with your return.

What if I receive a defective, incorrect, or damaged item?

We're here to help!

If you receive an item that is incorrect, missing, damaged, or defective, please contact us as soon as possible at sunnyo.service@gmail.com.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photographs of the item(s) received

  • Photographs showing any damage or defects

  • Any other relevant information about the issue

Our team will review your case and do our best to resolve it as quickly as possible.

When will I receive my refund?

Approved refunds will be credited to your original payment method.

For payments made by credit or debit card, refunds are generally sent to the card-issuing bank within 7–10 business days after we receive the returned item or process the cancellation.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or card issuer.

If you haven't received your refund after the expected timeframe, we recommend contacting your bank or credit card company first.

If you still need assistance, please contact us at sunnyo.service@gmail.com.

Still have questions?

We're happy to help! 🐾

Email: sunnyo.service@gmail.com

Our customer service team will do their best to get back to you and assist with your questions or concerns.